At Chloe Chords, we’re committed to delivering your musical gear safely and efficiently. Please review our shipping policy to understand how we handle deliveries.
1. Payment Method
We currently offer Cash on Delivery (COD) as our only payment option. Full payment must be made at the time of delivery. Please ensure someone is available to receive and pay for the order at your specified delivery address.
2. Order Processing
Orders are typically processed within 1–2 business days after confirmation. You will receive a confirmation message once your order is ready for dispatch.
3. Delivery Time
Delivery times may vary depending on your location. Most orders are delivered within 3–7 business days. Delays may occur due to weather conditions, logistical issues, or high order volumes.
4. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before you confirm your order. We may offer free shipping on select products or promotional periods.
5. Delivery Areas
If your location is not serviceable, we will notify you promptly after your order is placed.
6. Failed Delivery Attempts
If a delivery attempt is unsuccessful due to unavailability or refusal to pay, the order may be returned. Re-delivery may be subject to additional charges.
7. Package Inspection
We encourage customers to inspect the package upon delivery. If you notice any visible damage or tampering, please refuse the delivery and contact us immediately.
8. Contact Us
For questions about your shipment or delivery status, please reach out to our support team at [email protected].