At Chloe Chords, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help with a simple and clear return and refund process.

1. Eligibility for Returns

You may request a return if:

  • The item is defective, damaged, or incorrect.

  • The item is unused, in its original condition, and in the original packaging.

  • The return is requested within 7 or 14 days from the date of delivery.

Returns that do not meet these conditions may not be accepted.

2. Return Process

To initiate a return:

  • Contact our support team at [email protected].

  • Provide your order details and reason for return.

  • Our team will guide you through the return procedure and arrange pickup if applicable.

Please do not send items back without prior approval.

3. Refund Policy

As we only offer Cash on Delivery, refunds will be processed in one of the following ways:

  • If the return is approved before payment, no payment will be collected at the time of return.

Refunds are typically processed within 5–10 business days after receiving the returned product.

4. Non-Returnable Items

The following items are not eligible for return:

  • Items showing signs of use or damage not caused during delivery.

  • Products returned after the allowed return period.

  • Customized or special-order items.

5. Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund as appropriate.

6. Contact Us

If you have questions about returns or refunds, please contact us at [email protected].